1. Orders Policy

  • Orders are processed within 1–3 business days.
  • Orders are confirmed via phone or message before shipping.
  • The store reserves the right to cancel any order if not confirmed or if incorrect information is provided.

2. Shipping & Delivery Policy

  • Delivery takes 2–5 business days depending on location.
  • Shipping fees may vary based on the governorate.
  • Customers are responsible for providing accurate shipping details.
  • Additional shipping fees may apply for re-delivery if the order is not received.

3. Return & Exchange Policy

  • Customers can request a return or exchange within 7 days of receiving the product.
  • The product must be in its original condition (unused and in original packaging).
  • Shipping costs for returns/exchanges are covered by the customer unless the item is defective.
  • Used or damaged items due to misuse cannot be returned.

4. Payment Policy

  • Multiple payment methods are available (Cash on Delivery / Bank Transfer / E-wallets if available).
  • Full payment is required before shipping for prepaid orders.

5. Privacy Policy

  • Customer data is kept confidential and not shared with third parties.
  • Data is used only to process orders and improve services.

6. Warranty Policy

  • Some products include a warranty depending on the item.
  • Warranty does not cover misuse or physical damage.

7. Offers & Discounts Policy

  • Offers are limited-time and may end at any time.
  • Offers cannot be combined unless stated otherwise.